the.studio

Help

How can we help?

Quick answers to what hosts ask most. Each one is a tap to open.

Getting started

How long does it take to make one?

About ten minutes on your phone. Pick a look, fill in the basics, choose your games, check it over and pay. You can stop and finish later; we’ll email you a link back.

Do guests need an app or an account?

No. They tap the link you text them. Their phone remembers them, so they can change an answer later.

How do I send it to guests?

Text or post the link, or use the invitation picture we make for you. You can also email invites from your dashboard, each with the guest’s own RSVP link.

Can someone help me run it?

Yes. In your dashboard, go to More, then “Who can get in”. Send a co-host link, a link for the parents, or a gift-writer link for whoever writes gifts down.

Before the party

Can I change things after it’s live?

Anything: the date, the place, the wording, which games are on. Every change can be undone.

Who can see the address?

By default the street shows only to guests who said yes or maybe. Everyone else sees the town.

Can I add a password?

Yes. In your dashboard, tap Edit your site, then ⋯, then Password. Guests type it once per phone.

On the day

How do I put it on the TV?

Open your site on any smart TV or a laptop hooked to the TV, and tap “Show on a TV” at the bottom. Any phone can be the remote.

What if the signal is bad?

Gift log, bingo, check-in, the party camera and the TV remote save on the phone and catch up when the signal comes back.

Can guests share their photos?

Yes. It comes with Until Baby, or add it to Shower for $19. Guests open the party camera from your site or the QR sign and snap photos, or add the ones they took at the party. The album develops the next morning, and you can hide any photo before guests see it.

After

When does my site close?

Shower closes 2 weeks after the party. Until Baby closes 2 weeks after you announce the baby. Your dashboard shows the date, and you can add more days.

How do I get the keepsake?

It comes with Until Baby. In your dashboard, go to More, then Keepsake book, and save it as a PDF. It stays there until the site’s guest data is deleted, 60 days after it closes. On Shower, upgrade any time to get it.

What if I change my mind?

Full refund within 7 days of paying, as long as no guest has answered yet. You can do it yourself from your dashboard.

I can’t get back into my dashboard.

Tap “Host” at the bottom of your site and we’ll email you a sign-in link. No password to remember.

Still stuck?

Tell us what happened and leave your email. A real person reads every one.

Email us

Got an idea?

Something you wish it did? We read every idea, and we’ll tell you if yours ships.

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